Credit Union Employee Earns Designation

Congratulations to Alex, from our Manchester office.


Northeast Family Federal Credit Union Senior Loan Officer Alex Rodriguez recently completed The Connecticut CU Executive Education Program. This is a two-year certification program designed for rising executives seeking well-rounded credit union knowledge.

            This program broadens the expertise of functional leaders to prepare them for senior management and CEO positions, while creating opportunities.

            Rodriguez, currently a Senior Loan Officer with Northeast Family Federal Credit Union, has worked his way up at the credit union, starting as a teller.

            “I learned a great deal about what it takes to be a leader. I’m going to continue using my knowledge to further my career goals”, Rodriguez said when asked about the program.

Northeast Family Federal Credit Union is a not-for-profit financial cooperative serving member companies throughout northeastern Connecticut. For more information about Northeast Family Federal Credit Union and how we work with & give back to the community and what we can do for you, please scroll though this website.






 Does your car need repairs, but your wallet says "NO!"?


We might be able to help. We have Signature loans for as little as $500, for just about any reason.

Car repairs, vacations, medical bills, braces for the kids or just about whatever else comes up.

Click here to view our Signature Loan rate. Click here to apply onlne.

Or click here to print an application.

Or call us in Manchester at 860-646-8870 or N. Windham at 860-423-1601.








Phishing & Unreputable Websites



As a reminder, you should be aware of email phishing and unreputable websites:

  • Be suspicious of emails from sources you do not know or recognize.
  • Do not click on links or open attachments from unknown senders.
  • Be suspicious if the message promises something "too good to be true."
  • Be wary of any email requesting personal or financial information.
  • Read the message content carefully and look for misspelled words and poor grammar. This is typically a sign of a phishing email.
  • Beware if the message uses time-based constraints (i.e. "click the link within 24 hours or else").
  • NEVER enter your password or personal data into a site or window you've arrived at by following a link in an email. Even if it's a site you trust like your credit union, it's better to go directly to the site by using your bookmark or typing the site's address directly into your browser.
  • Do not download software from unrepuputable websites.






 Fewer errands, means more smiles.

Manage your money with our mobile app.

Use our redesigned mobile app to check balances, deposit checks, transfer funds, pay bills and more.

Simple. Secure. Downright COOL!

Click below to download our free mobile app for iPhone and iPad as well as Samsung products.

Apple Store logo  Google Play logo






 Banking that's grounded in the community.

We're here for you.

What does that mean? It means we have our roots in this area and the surrounding communities.

We've been a part of the community for over 80 years and we're here for you.

We don't JUST help people with perfect credit scores. We help all type of folks,

including people with less-than-perfect credit. We've all been there. 

Let us help you. Call us today. Manchester - 860-646-8870 and North Windham - 860-423-1601.








 We LOVE referrals!

Tell your family about us and we'll treat them as well as we treat you!

Call us in Manchester 860-646-8870 or North Windham 860-423-1601







Bigger Kitchens and better dancing.....


If you're thinking about doing some home repairs or renovations, think about Northeast Family.
We help many people afford their projects.

Click here to check out our HELOC (Home Equity Line of Credit) rate.





Go Green To Save Green



Enroll in E-Statements today. Simple, Safe, Secure.

  • Save paper and the environment
  • Free alternative to paper statements
  • Receive email notice when new e-statement is ready
  • Eliminate a paper trail, reduce chances of fraud and identity theft
  • Arrives faster than paper statements
  • Simplify record keeping 
If you haven't previously enrolled, enroll today to avoid a $2 Paper Statement charge. Some exceptions apply. 
Call the credit union for details.
Reduce Reuse & Recycle


 Your dream house is here. We can help you get there.


It doesn't matter whether it's a traditional, FHA, VA, Purchase Rehab or USDA, 

Click here for our Mortage rates.








Need a vacation? We can help!

Our low Signature Loan rate can have you on the beach in no time.

Click here to view our Signature Loan rate and click here to apply online.

Or click here to print an application.

Or call us in Manchester at 860-646-8870 or N. Windham at 860-423-1601.








Make    Your    Move

Start at Northeast Family Federal Credit Union!

Conventional, FHA, VA, Purchase Rehab or USDA. 

We have your mortgage, with our partner, Allanach Mortgage.

Call us right now: Manchester 860-646-8870 or North Windham 860-423-1601.






You can teach a dog new tricks

Our redesigned mobile app is making it easier.  NOW with Mobile Check Deposit. Get yours now, FREE!

   • Smart, full-screen displays — including optimization for iPhone 7.  smartphone

   • Fewer taps for key tasks, like transferring funds.

   • At-a-glance details, like minimum payments and dates due, to keep you in the know.

  Download today with the at iTunes, Kindle or Google Play store.

  Click on the logo of your choice and download our mobile app quickly and securely.


itunes appkindle app google play app





You need to be extra careful when withdrawing money from your local ATM.

Click here to check out some ATM Safety Tips.













Don’t let your high credit card rate WALK ALL OVER YOU!

Take control and apply for our low, fixed rate VISA(R) Classic or VISA(R) Gold cards

Click here for more information





Are you too busy to visit the credit union? We understand. Use our mobile app.

This is a picture of a woman playing video games


Use our redesigned mobile app to check balances, deposit checks, transfer funds, pay bills and more.

Click below to download our mobile app for iPhone and iPad as well as Android products.

Woman playing video games  Google Play logo









Write a review

This is an image of the Google and Yelp logos Yelp logo

Google Review (you will need a gmail account):

Would you like to write a review of Northeast Family FCU, to let others know what you think? Just go to Google Review (you will need a gmail account):
1. Visit and search "Northeast Family Federal Credit Union". Once you click on the Northeast Family link, the first thing that appears is a map showing our location.

2. Under the current reviews, click on "View all Google reviews".  A window will pop up and show all the reviews that have been posted.

3. Click on the “Write a review” button in the top right corner of the window, give a rating, and leave a review.


4. When finished, there is a button in the bottom right that says "Post", click that and you're done.


Yelp Rating (you will need a yelp account):

Would you like to write a review of Northeast Family FCU, to let others know what  you think? You will need a Yelp account.

1. Just go to and search for "Northeast Family Federal Credit Union".

2. Click on the bright red button that says "Write a Review", give a star rating, and leave a review.

3. When finished, click on the button in the bottom left that says "Post".





Apple Pay is here!

Apple Pay logo

Simple, Secure, Convenient and it's COOL!
Use your iPhone to pay for your purchases.

  • Simpler payments. Once you have your debit card stored in the iPhone “Wallet” app, you need only hold the phone near a reader, approve the transaction with your fingerprint using iPhone’s Touch ID, and the payment is processed within a couple of seconds. The process is simpler than the traditional debit card swiping process, which typically includes (a) swiping a card and then selecting debit or credit, (b) providing a separate identification, and (c) affixing a signature.
  • Secure. Since a debit card does not need to be present, there’s less likelihood of a stolen number. Moreover, Apple does not use the debit card number for processing the payment but uses a token called the “device account number” to process the transaction, which further reduces the chances of the debit card details getting stolen. Apple Pay is an implementation of the EMVCo specification that is considered by many industry experts as the most secure payment mechanism.
  • Greater privacy. Apple will not track your transactions and store the data. This offers more privacy. Also, the use of device account numbers versus the debit card makes the transaction even more private with the retailers as they do not see your name and other details, such as the billing address.
  • Lower risk. Large retailers like Target and Home Depot have recently experienced debit card breaches. Apple Pay eliminates that by avoiding the use of the card details as part of the transaction. With Apple Pay, the device account number, along with a transaction-specific dynamic security code, is used to process the payment. So the actual credit or debit card numbers are never shared by Apple with retailers or transmitted with the payment.
  • Better experience. Apple is known for creating superlative user experiences. Apple Pay is no exception. Published reports and available videos agree, the service is easy to use. The service automatically selects the default card from Passbook for payments, which can easily be overridden with a swipe.

Look for this app, Apple Wallet logo on your iPhone, or other approved device, and simply follow the prompts.

Click here for the Apple Pay Debit Card FAQ's











picture of a checkbook

There are a lot of tax scams around this time of year. Please be careful and verify anything that looks strange.

Please don't fall for the "Lottery Winner" scam or the "I'll send you more money than necessary for the EBAY purchase. You keep the difference, for your trouble" scam.

Remember, if it sounds too good to be true, it probably IS too good to be true.

If you have any questions about a check you've received, please bring it to the credit union. We can help.

As a reminder, we will never call or text and ask for personal information, like your account number or social security number.














Definition of fraud

  1. 1a :  deceit, trickery; specifically :  intentional perversion of truth in order to induce another to part with something of value or to surrender a legal right fraud>b :  an act of deceiving or misrepresenting :  trick frauds>

  2. 2a :  a person who is not what he or she pretends to be :  impostor fraud.>; also :  one who defrauds :  cheatb :  one that is not what it seems or is represented to be fraud.>

Don't get "taken" by a fraudster. Keep yourself up to date. Click here for our Fraud Page.








Need a loan? Pick up the phone.

woman holding cell phone


Do you need a loan, RIGHT NOW?

Call us at 860-646-8870 or click here to apply online NOW. If you apply before 1pm, most days we can get your answer the same day.













Debit Card Usage

chip card

In an attempt to mitigate fraud, the Credit Union has implemented new restrictions on some debit card transactions. You may now be required to use your PIN (personal identification number) in places that you did not previously. Also, please consider using your PIN on "In-Person" transactions over $100 and alert us if you're traveling, especially to New York City. If you have any questions or concerns please feel free to contact Lisa at 860-646-8870 ex 125.







Why Join a Credit Union?

Founded on the basic democratic premise of the cooperative movement, credit unions believe that access to low-cost financial services is critical to the health and stability of ordinary citizens. In fact, about 100 million Americans trust that their credit union will provide the services to improve their financial well being.

Credit union membership offers many benefits. Services offered range from simple savings to home equity loans to IRAs. Study after study has revealed that on average, credit unions provide the best financial offerings with fewer fees, lower rates on loans and higher rates on savings. Credit unions continually score higher than all other financial institutions in consumer satisfaction surveys.

Credit unions strive to deliver the best service possible to their most important asset - their members.





Credit Union vs Banks. Why Credit Unions Aren't Banks

On the surface, credit unions seem similar to banks. Both institutions offer Checking services, Savings accounts, and Auto loans, but that's where the similarities end.
Credit unions are not-for-profit financial cooperatives. In essence, this means that one Member's savings becomes another Member's loan. This cooperative structure allows Northeast Family Federal Credit Union to offer highly competitive dividends and some of the lowest loan rates available.
At Northeast Family Federal Credit Union, we don't serve customers. We serve Members! And that's exactly what you become when you join: a Member and an Owner of your own financial institution.
Our Members are Owners
The Credit Union is owned entirely by its members, so there are no investors to dictate product and service decisions based on stock prices. Instead, management answers to a Board of Directors elected from the Membership and dedicated to making decisions that provide the most value to all members.
Members are the Credit Union's most valued asset, and we treat them as such. For twelve continual years, credit unions outrank banks in consumer satisfaction, according to the annual American Banker/Gallup Survey.
When you join Northeast Family Federal Credit Union you become a part of a family where the credit union tradition of 'People Helping People' is alive and well. We invite you to become part of an organization that has dedicated itself to serving Members since 1938.




Lost or stolen credit or debit card?

If your credit or debit card is lost or stolen and you need assistance after hours, please call 800-299-9842 for your VISA Card or 800-264-5578 for your NFFCU Debit card.











The names listed below are NMLS (National Mortgage Licensing System) registered Mortgage Loan Originators.

Northeast Family FCU #411952

Kelly Gendreau #1009976

Rebecca DeMontigny #934877

Alexander Rodriguez # 981741

Joanne S. Todd #1055651






 Are you searching for a surcharge-FREE ATM?
These three companies provide Northeast Family almost 66,000 surcharge-FREE ATM's nationwide.


 alpoint ATM locater

 Click here

 cooperative logo

 Click here

 Text your address or zip code to 692667 for a list of Co-op surcharge-FREE ATM's.

 Sum ATM logo





Current Credit Union Financials

Click here to see a copy of our latest financial report.

These reports are unaudited.

Please feel free to contact us if you have any questions.




2019 Holiday Closings:

January 1 New Year's Day
January 21 Martin Luther Kings Day
February 18 President's Day
April 19 Good Friday
May 27 Memorial Day
July 4 Independence Day
September 2 Labor Day
October 14 Columbus Day
November 11 Veteran's Day
November 28 Thanksgiving Day
December 25      Christmas Day




  • Equal Housing Lender NCUA
  • Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. government agency