COVID-19 Update – Be prepared, not scared

The health and safety of our employees, members, and communities is extremely important to us. We are paying close attention to updates about the COVID-19, (the coronavirus) and are following guidance from the Centers for Disease Control to ensure that we are taking appropriate precautions in our offices and adequately educating our staff.

Most importantly, we are prepared to be responsive to changes that could lead to disruption while ensuring access to your money and accounts at Northeast Family FCU. We are prepared to continue serving your needs.


Northeast Family Federal Credit Union will remain open, to serve our members, as long as we can.

We are conducting credit union business through our drive-thru lane. We ask that you be mindful of practicing good hygiene by washing your hands regularly and follow the guidelines and recommendations provided by the Centers for Disease Control. If you are sick, we do ask that you do not visit one of our offices and rely on the services outlined below. If you need further assistance in Manchester, please call 860-646-8870 or in North Windham, please call 860-423-1601.


Credit unions were built on the philosophy of people helping people. We will continue to be here to help you as this situation unfolds. If you've been impacted by Coronavirus (COVID-19) and need our support, we're here to help with guidance and other financially assistive means. We have programs available to assist affected members such as short-term loans, loan skip-a-payment, and other options.

Click here for more info on our Member Assistance Measures.

Click here for our At Home Activities page.

Click here for our COVID-19 Fraud & Scam page.

Click here for the Northeast Family FCU Safety & Security update


Limiting in-person social interaction is the key to reducing potential spread of COVID-19. We encourage you to rely on our digital and technology services for your basic banking needs until the threat of the coronavirus has passed:

  • Online Banking—If you don’t have an online account, click here. Your username will be your 9 digit account number and the password is the last 4 digits of the primary account holders SSN. After this, you can create the username and password you wish to use going forward.
  • Mobile Banking—You can bank from the safety of your device when you download the NFFCU Mobile Banking app. You will need to enroll in Online Banking first in order to use Mobile Banking and use the same User ID and Password you created with Online Banking.
  • Mobile Deposit Capture— This feature of our Mobile Banking app allows you to deposit checks with your phone or tablet by using your camera. Just take a picture of your paycheck, Social Security check or another type of check and deposit it into your account using Mobile Deposit Capture.
  • ATM —Find a surcharge-free ATM by using the ATM Finder on our homepage,
  • Apply for Loans Online or by phone—You can apply directly online ( for a car or any consumer loan as well as a mortgage or home equity loan or by calling 888-577-4215

    Due to the ongoing Covid19 situation, we are only accepting loan applications from current members.

If you’re looking for more ways you can help protect yourself, check out these simple ways to stay healthy and prepared.


In times like these, a natural reaction may be to withdraw your cash and secure it somewhere in fear that you won’t be able to access your money. We cannot emphasize enough how dangerous it is to withdraw large amounts of cash to store in your home or elsewhere. The safest way for you to protect yourself and your money is to leave it securely deposited at your credit union, where your funds are federally insured.

Scam artists take advantage of times like these to gain access to your accounts. Protect yourself by being aware of suspicious emails and text messages. Keep your eyes open for medical supply scams, fraudulent donation sites, or anything else that seems fishy. If it seems too good to be true, it probably is, so listen to your gut and don’t provide your personal identification (usernames, passwords, Social Security number, etc.) unless you are 100% certain you are dealing with a legitimate organization—one with whom you have made the initial contact. Do not click on links or download attachments from unknown email senders, and do not make purchases or donations on any unknown sites.

Click here to check out the Federal Trade Commisison, for specific COVID-19 warnings & scams.

Also, on March 6, 2020 the Cybersecurity and Infrastructure Security Agency (CISA) released an alert reminding individuals to remain vigilant for scams related to the coronavirus. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

CISA encourages individuals to remain vigilant and take the following precautions.

•          Avoid clicking on links in unsolicited emails and be wary of email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information.

•          Use trusted sources — such as legitimate, government websites — for up-to-date, fact-based information about COVID-19.

•          Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.

•          Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.

It is important to seek information from official and well-supported sources. Here are some resources for your reference:

•          Centers for Disease Control and Prevention (CDC)

•          State of Connecticut

•          Occupational Safety and Health Administration

Don't forget, we are in this together and we'll get through this together.

  • Equal Housing Lender NCUA
  • Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. government agency